Following the success of the watershed study by Deloitte on behalf of the Office of the Victorian Small Business Commissioner into improving business to business behaviour, Forming and Maintaining Winning Business Relationships, Wilkinson Publishing, Australia’s leading publisher of business publications, has expanded the study into a book.

The book, "7 Habits for Business Success", was launched by the Minister for Small Business, Joe Helper (click here for the Minister's media release) and is now available in leading bookstores throughout Australia and regarded as a 'must read' for every small business operator.

"7 Habits for Business Success - How To Build Better Business Relationships" is compiled by Ken Davis and Mark Allsop, and is published by Wilkinson Publishing. It is available at leading bookstores throughout Australia.

For more information on the book, contact the VSBC on (03) 9651 9967 or (03) 9651 9316, and further details on the VSBC study, see below:

Forming and Maintaining Winning Business Relationships
In October 2007, Small Business Commissioner Mark Brennnan launched a major study of Australian business leaders conducted by Deloitte on behalf of the VSBC. The study revealed that successful companies – big and small – believe that a vital part of their success is their relationship with other businesses.

The study, Forming and Maintaining Winning Business Relationships, was the result of the Small Business Commissioner writing to Australian and Victorian business leaders highlighting his concerns about unacceptable conduct by many business organisations including bullying, harassment and abuse of market power.

The study identified seven essential behaviours, for successful long term, mutually beneficial and sustainable relationships.

 - Alignment with businesses that share the same values
 - Commitment to treat each relationship as a long term arrangement based on trust
 - Mutual Interest of each business to achieve a common goal of a profitable, sustainable and on-going relationship.
 - Communication must be clear, transparent, frequent and at the right level
 - Accountable and Responsible agreeing to obligations and responsibilities and immediately alerting business partners of any problem or mistake.
 - Professional Conduct in all interactions
 - Pre-agreed Dispute Resolution is essential so that any disagreements can be dealt with quickly and the relationship can continue with minimum disruption.

Copies of the report, Forming and Maintaining Winning Business Relationships, can be downloaded below, as well as a copy of a 6 page summary and a flyer.

vsbc_winningbusinessrelationships_finalreport.pdf

vsbc_winningbusinessrelationships_6pager.pdf

vsbc_winningbusinessrelationships_flyer.pdf